What fits inside the Ryza Muse?

The Ryza Muse fits your daily essentials — Makeup · 5ml perfume · Cards · Photo · Earrings · Coins — with a backside slip pocket for quick access. Dimensions: 22 x 14 x 6 cm. Weight: 350g.

Is this real leather or synthetic?

Genuine full-grain LWG-Gold certified leather — not PU, not bonded, not synthetic. Full-grain is the highest quality grade of leather available and develops a natural patina over time. It is the same grade used in luxury bags costing Rs.20,000 and above at Indian boutiques.

Do you offer Cash on Delivery across India?

Yes. Cash on Delivery is available across most pin codes in India including Tier 2 and Tier 3 cities. A small Rs.99 convenience fee applies for COD orders. Prepaid and partial pay options are also available with 5 to 10 percent additional discounts and free express shipping.

What if I receive a damaged product?

If there is any damage, contact us within 72 hours of delivery. We repair or replace under warranty with no questions asked.

How long does delivery take across India?

We deliver across India in 3 to 5 working days via BlueDart. Prepaid orders are dispatched within 24 hours. Enter your pincode on the product page to see the exact estimated delivery date for your location.

What is the return policy for Vintage Hides bags?

Vintage Hides offers 72-hour returns. If you are not satisfied for any reason, contact support within 72 hours of delivery. A free pickup will be arranged from your doorstep and the full refund is processed within 3 business days. All bags also come with a 1-year hardware warranty on stitching and clasps.

How do I care for a genuine leather bag?

Wipe gently with a soft dry cloth after each use. Avoid heavy monsoon rain and prolonged direct sunlight. Store in the included branded dust bag when not in use. Apply a mild leather conditioner every 6 months to keep the leather supple. Full-grain leather develops a beautiful natural patina over time — it gets better the more you use it.

What is the price of Vintage Hides leather bags?

The Ryza Collection starts at Rs.4,799 for the Ryza Core and goes up to Rs.6,999 for the Ryza Croco. The Ryza Muse is priced at Rs.5,999, Ryza Halo at Rs.5,499, and Ryza Duo at Rs.4,999. All bags use the same 100 percent full-grain LWG-certified leather. Prepaid orders get an additional 10 percent off.

Is Cash on Delivery available for Vintage Hides bags?

Yes. Cash on Delivery is available across most pin codes in India including Tier 2 and Tier 3 cities. A small Rs.99 convenience fee applies for COD orders. Prepaid orders via UPI, card, or net banking receive a 10% discount using code RYZA10.

Can I return a Vintage Hides bag if I change my mind?

No. We do not accept returns or exchanges for personal preference or change of mind. Returns are accepted only if the product arrives damaged or if you received the wrong item.

How do I track my Vintage Hides order?

You will receive a tracking link via WhatsApp as soon as your order is dispatched, so you can check real-time delivery status. If you have not received a tracking link within 2 working days of placing your order, contact us at +91 91235 41454.

Can I cancel my Vintage Hides order?

Orders can only be cancelled before dispatch. Once shipped, cancellations are not possible. To cancel before dispatch, contact us immediately via WhatsApp at +91 91235 41454.

Last updated: July 6, 2026

Shipping & Returns

"Simple, clear, and transparent — so you know exactly what to expect."

Vintage Hides ships across India from Vaniyambadi, Tamil Nadu. This policy explains our delivery timelines and the terms for returns and replacements.

Shipping & Returns at a Glance

✓Dispatch: within 24 hours, Delivery: 3–5 working days across India.
✓Returns are accepted only for products that arrive damaged or if you receive the wrong item.
✓Not eligible: returns or exchanges for personal preference or change of mind.
✓Report within 72 hours of delivery with your order number and clear photos or a video of the item and packaging.
✓Verified damaged/wrong-item cases are replaced or refunded 100% free — pickup, shipping, and processing costs are on us.
✓1-year stitching warranty on every bag — see our Warranty page for full terms.

1. Shipping & Delivery

We ship across India, with the following timelines:

📦

Dispatch

Within 24 hours

🚚

Delivery

3–5 working days

🔗

Tracking

Sent via WhatsApp once shipped

💳

Payment

COD or prepaid

Orders placed after 6:00 PM are processed the next working day.
During peak periods, delivery timelines may vary slightly.
Cash on Delivery is available on most Indian pin codes for a small ₹99 convenience fee.

2. Order Cancellation

Orders can be cancelled only before dispatch. Once an order has shipped, it cannot be cancelled — you may instead raise a return request if the item arrives damaged or incorrect. To cancel before dispatch, contact us right away on WhatsApp at +91 91235 41454.

3. Returns & Replacements — What's Covered

Returns and replacements are accepted only in the following two cases:

The product arrives damaged or defective.
You receive the wrong product — different from what you ordered.

We do not accept returns or exchanges for personal preference, sizing, or a simple change of mind. Please review product photos and descriptions carefully before ordering.

4. How to Raise a Request

If your product is damaged or incorrect, here's what to do:

Contact us within 72 hours of delivery — after this window, we are unable to process the request.
Email [email protected] or message us on WhatsApp.
Share your order number along with clear photos or a short video of the product, its packaging, and the issue.
Once verified, we arrange a free doorstep pickup and process a replacement or refund.

5. Refunds

Verified damaged or wrong-item cases are refunded or replaced 100% free — no charges to you.
Prepaid orders are refunded to the original payment method.
COD orders are refunded via bank transfer — details requested via WhatsApp.
Refunds are processed within 5–7 working days of the returned item being received and inspected.

6. Warranty

Every Vintage Hides bag comes with a 1-year stitching warranty, covering manufacturing stitching defects. This is separate from our shipping and returns policy above. For full coverage terms and how to make a warranty claim, please see our Warranty page.

Important Limits

What's covered — and what isn't

Damaged on arrival

Covered — free replacement or refund if reported within 72 hours with photo/video proof and order number.

Wrong item received

Covered — free replacement or refund under the same 72-hour, photo/video, order-number process.

Change of mind

Not covered — we do not accept returns or exchanges for personal preference once an order is placed.

＋

Have a request?

Email [email protected] with your order number and photos/video and we'll action it quickly.

✧

Our Promise

If it's damaged or wrong, we make it right — 100% free.

Report it within 72 hours with your order number and photos or a video, and we'll take care of the rest — no complications.

Need Help?

Start a damage or wrong-item request.

Include your order number and clear photos or a video of the product and packaging.

[email protected] +91 91235 41454 (WhatsApp) +91 91235 41454 (Call)

Got Questions?

Shipping & Returns FAQ

How long does delivery take?

Orders are dispatched within 24 hours and delivered within 3–5 working days across India. Orders placed after 6 PM are processed the next working day. You'll receive a tracking link via WhatsApp once your order ships.

Is Cash on Delivery available?

Yes. COD is available across most Indian pin codes including Tier 2 and Tier 3 cities, for a small ₹99 convenience fee. Prepaid orders via UPI, card, or net banking get 10% off with code RYZA10.

Can I return a bag if I simply change my mind?

No. We do not accept returns or exchanges for personal preference or change of mind. Returns are only accepted if the product arrives damaged or you receive the wrong item.

What if I receive a damaged or wrong product?

Contact us within 72 hours of delivery at [email protected] or WhatsApp with your order number and clear photos or a video of the item and packaging. Once verified, we arrange a free pickup and process a full replacement or refund within 5–7 business days — entirely at our cost.

How do I track my order?

You'll receive a tracking link via WhatsApp as soon as your order is dispatched, so you can check real-time status. If you haven't received it within 2 working days of ordering, contact us at +91 91235 41454.

When will I receive my refund?

Refunds for verified damaged or wrong-item cases are processed within 5–7 working days after the returned item is received and inspected. Prepaid orders are refunded to the original payment method; COD orders via bank transfer.

Can I cancel my order?

Orders can only be cancelled before dispatch. Once shipped, cancellations aren't possible. To cancel before dispatch, contact us immediately on WhatsApp.

Does Vintage Hides offer a warranty?

Yes. Every bag comes with a 1-year stitching warranty covering manufacturing stitching defects. This is separate from the shipping/returns policy above — see our Warranty page for full terms and how to claim.

✧

Damaged or wrong item? We fix it — 100% free.

Vintage Hides — Genuine Leather. Honest Business. India Made.